This board is the place to post your general BT Email queries. The "old" log on page is here. You may be using the "old" log on page. Internet connection is fine, other messaging apps work fine. And they have the cheek to increase their prices for this shambles in just over a week's time!!
Unable to sign into my BT email account
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- The settings within Gmail allow you to select your default account and you can choose your BT address if you wish.
- What remains is the annoying sequence, having filled in email and password, that now the browser (MS Edge) insists on going to the BT homepage, and I have to click on the Email tab AGAIN to reach the Inbox.
- Hi @CanardNoir Great to hear Outlook is accepting your password again.
- Returned in the images.value key (array of images) in the official API, our API returns the equivalent in the inline_images.items key (array of images).
- From today (26 June 2025), we’ll start to roll out version 25 of the BT Email App.
If I try the account email and password I get The password for accessing email is not always the same as the one used to access My Account. If you are it may be that the IP address that she is using is with her email app are black listed by BT. Without knowing the "type" of account spinmaya casino registration it is not possible to know if the email account has the "authority" to use email apps or email clients so there is no point in trying to fix something that may not be able to be fixed at your end. Looking at the email addresses on MyBT page her account shows as Active, is that what you mean? Confirmed we can get in via webmail but still not via the app.
- Can’t see how to get started with outlook on the web…do we even have an email account left I wonder?
- When i do get in and get timed out i just get a blank screen were as in the past it took you back to the log in page so i have to start the same frustrating cycle all over again.
- There are now a couple of new steps to fill in before you can access email.
- Just trying that – whatever I try I get a microsoft account sign in pop up.
- I’ve deleted the bookmark but Email at the top of this page doesn’t work, nor does googling BT email and clicking on the link?
How can I access my btconnect.com mailbox?
I contacted microsoft yesterday and they checked the account and said there was a problem with the BT server. Just trying that – whatever I try I get a microsoft account sign in pop up. I tried to log in via My BT but that didn't work. I have a structured library of email content on which I rely. I rely on the integration provided by Office applications. Does your account show that?
I think I didn't know what the password was but I have remembered it now! When using the browser did you manually enter the password or was it entered automatically by the browser? Are you currently a BT broadband customer or if not do you pay BT for premium mail? I type in the correct details (I am sure this is the case as I have reset my password beforehand and I still cannot do so). Despite typing in the password correctly (or at least I think it is correct) I have not been able to sign in. It behaves badly when I use the link at the top of this page.
Basic Email
There are now a couple of new steps to fill in before you can access email. I tried to log in and was told there is an error with my account. BT seems to have removed our email account when we moved to Cloudworks. If I try the BT email and password I get Can't see how to get started with outlook on the web…do we even have an email account left I wonder?
Bing Search API Replacement: Web Search
I can't get past the login details on my phone. I can input username, email and password but then I get an error flagged up on the bt.com page – it says to quote 'bmx-2xxx' from the url. I have been trying to log in to all 6 of my email accounts and have had the same response as above. The new email logging format has appeared on my PC.
I checked with microsoft as we accessed the account through outlook, but we are locked out of the account and the microsoft assistant said it was at the BT server end of things. Immediately we were locked out of our BTConnect business email account. There's been a number of posts on here asking about the future of BTConnect email addresses. Has she tried using her email when out and about using the phone's 4/5g signal rather that the wireless network where you are staying? Please blank out the start of her email address in the screen shot. Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?
Cant create email address on my account
It doesn't help that I have Basic email and therefore not even recognised as a customer on bt.com … I've had exactly the same problem for a week i.e. can log-in via mobile but not via laptop. Please could someone help me to solve this issue. The main change you will see is the Login process which will change to match the Webmail experience with the introduction of ReCAPTCHA. From today (26 June 2025), we’ll start to roll out version 25 of the BT Email App. This board is the place to post your questions about BT Webmail.
Previously on logging in the Inbox opened. Are you able to try using a different browser on your Chromebook to see if the same thing happens? But the part about deleting the Favourite and resaving from the BT Home Page link has not resolved it for standard browser windows. I've had this issue for over two week on one laptop.
@stevensalter1 Is your issue when trying to access webmail too? The Bing search URL found at images.webSearchUrl in the official API can be found at inline_images.see_more_link in ours. Returned in the relatedSearches.value key (array of related searches) in the official API, our API returns the equivalent in the top level related_searches key (array of related searches). The Bing search URL that would be found under webPages.webSearchUrl in the official API can be found under search_metadata.bing_url in our API. Next we're going to authenticate via the api_key query parameter and remove the headers entirely as they're not necessary for any calls to our endpoint.
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